Refund policy
Refund Policy
At DriveHistoryNow.com, your satisfaction is our top priority. We are dedicated to delivering fast, accurate, and reliable vehicle history reports. While we strive to provide flawless service, we understand that issues can occasionally arise. To ensure your confidence and trust, we offer a flexible and transparent refund policy.
Eligibility for Refunds
Refunds may be issued for any of our digital products, including:
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Essential Package – Report delivered within 45 minutes
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Premium Package – Report delivered within 1 hour
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Fortune Package – Report delivered within 1 hour
If you encounter any issues with the delivery, accuracy, or content of your report, or if adjustments are required, you may be eligible for a refund under the conditions outlined below.
How to Request a Refund
To qualify for a refund, you must contact our customer support team within 7 days of your purchase date. You can reach us through our website’s live chat or by emailing us directly at Support@drivehistorynow.com. Refund requests submitted after the 7-day period may not be accepted.
Refund Conditions
We offer refunds under the following conditions:
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Inaccurate Report Information
If the information provided in your vehicle report is incorrect or incomplete, we will investigate the issue and offer a corrected version or process a refund. -
Duplicate Charges
If you were charged multiple times for the same report, we will promptly issue a refund for the duplicate payments.
Our Commitment to You
We value your trust and aim to provide an exceptional user experience. If we make an error or fail to meet your expectations under the conditions mentioned above, we will take responsibility and work quickly to correct the problem. Whether that means replacing the report or issuing a refund, we are committed to making it right.
Non-Refundable Circumstances
Complaints that fall outside the defined refund conditions are not eligible for a refund. This includes, but is not limited to:
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Reports delivered correctly and on time, but no longer needed
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Requests made after the 7-day eligibility period
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General dissatisfaction without specific or valid cause
Contact Us
If you have questions about our refund policy or need help with a recent order, our team is here to assist you. Please feel free to contact us at:
Email: Support@drivehistorynow.com
We appreciate your business and look forward to helping you make informed vehicle decisions with confidence.